The customer holds the right to return the order, in whole or in part, without stating any reasons within fourteen (14) calendar days, without any incurring costs other than return fees. This period starts from the day the products were received. In case the reason for returning the products is due to a mistake on behalf of the company (defective product) we are liable to pay the return fees.
In order to exercise this right, the consumer needs complete and send the relevant ‘return form’ . The customer is obliged to return the product in an un-used brande new condition and ensuring that all special tags of the product have not been removed. In addition, together with the submission of the withdrawal form, the customer must also include the payment receipt. Return shall be accepted solely upon approval on behalf of the company taken the above mentioned terms have been kept.
In case of a return of a product, and depending on both the method you chose to pay your order and the way such product would be returned, refund of payment shall be concluded within 7 days from the date we shall receive the product. If the reason for returning a product lies with a company’s error (defective product), Xdysis accepts the courier with the returned product at the company’s own expense , provided that the company has been notified of the cost of the return fees in advance.
If customers wish to return an order where it is not the company’s fault (withdrawal within 14 days), then they shall bear the relevant courier cost. When you send us a product back, our company will receive it within 1-5 working days, for returns within Italy, via DHL couriers. In case you choose another courier service we cannot guarantee any delivery times regarding the products you wish to return. As soon as we receive the returned product, we shall process your request and notify you via e-mail about the processing. In an attempt to provide the best possible customer service, Xdysis enables you to submit online any complaint by filling in the relevant contact form that you can find here.
IT EXPRESSLY NOTED THAT ALL THE ABOVEMENTIONED TERMS APPLY TO READY-TO-BE-DELIVERED PRODUCTS AND NOT THOSE THAT ARE SPECIALLY MADE TO ORDER FOR THE CUSTOMER (CUSTOMIZED PRODUCTS)
REGARDING THE CUSTOMIZED PRODUCTS PLEASE NOTE THAT THEY CANNOT BE RETURNED WITHIN 14 DAYS, UNLESS THE RETURN IS JUSTIFIED BY A DEFECT.
DETAILED GUIDE ON PRODUCT RETURNS
As a necessary condition, the product shall be in its initial package and in the same perfect condition in which you received it, together with the relevant payment receipt, including the product’s special signs (tags).
When returning an item, you need to fill in and send us the “return form” that you can find here within the exclusive time-limit of fourteen (14) days. (AND ACCORDING TO THE ABOVE MENTIONED SPECIAL TERM FOR CUSTOMIZED PRODUCTS)
Please note: All products returned to the Xdysis’ storage room undergo meticulous quality control.
For your own convenience, it is recommended to check carefully your order upon delivery and the condition of the sold product, as well as to check if the product’s package is intact so as to detect any apparent faults. In case a fault is detected in a returned product during quality control, the company undertakes to contact consumers in order to resolve the issue.
In case you wish to return any purchased products, you need to send the products to be returned to the following address:
Via Chiatamone 53c, 80121, Napoli
Tel.: +39 3331748485